bg343 Privacy Policy

To operate the bg343 platform and provide the highest quality service, we collect the following types of information:

A. Information Provided Directly

When you create an account on bg343 or contact us, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Identity document details (national ID card or passport — for KYC verification)
• Preferred language and method of contact

B. Financial Transaction Information

To process deposits and withdrawals, we collect the following financial information:

• bKash, Nagad, Rocket, or Upay mobile banking account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts
• Visa or Mastercard card details (where applicable)

C. Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Page visit and click data (log data)
• Cookie and session data
• Gaming history and patterns

bg343 uses collected information only for the following legitimate purposes:

Account management and service delivery

We use your information to create, verify, and keep your account secure, and to customise services according to your preferences and history. This includes age verification, identity confirmation (KYC), and managing deposit and withdrawal processes.

Security and fraud prevention

We analyse your information to ensure account security, prevent unauthorised access, and detect suspicious activity. This information is also used to comply with anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.

Meeting legal obligations

We may be required to retain and provide certain information in order to comply with applicable laws and regulatory body directives.

Improving customer service

Your information is used to improve the effectiveness of our 24/7 live chat support team, resolve your issues faster, and enhance the overall platform experience.

Promotional communications

If you have given consent, we may inform you about bg343 offers, bonuses, and new services by email or live chat. You may request to stop receiving these communications at any time.

Ensuring responsible gaming

As part of our responsible gaming policy, we analyse gaming patterns and financial transaction data to identify problematic gaming behaviour and provide support where needed.

bg343 never sells your personal information to third parties. However, information may be disclosed in the following limited circumstances:

Service providers

We work with trusted third-party service providers who assist with technology, payment processing, KYC verification, and customer service. These providers only have access to the information necessary to deliver the specific service, and they are required to comply with our privacy standards.

• Payment gateway services (bKash, Nagad, Rocket, Upay, bank transfer)
• Identity verification providers
• Technical infrastructure services
• Game software providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and others)

Legal requirements

We may be legally required to provide information to relevant authorities as part of a court order, government investigation, or other legal process. In such cases we will share only the minimum information necessary.

Business transfers

If bg343 undergoes a merger, acquisition, or asset sale, user information may be transferred. In such a case we will notify you in advance and this policy will continue to apply.

The bg343 website uses cookies and similar tracking technologies that help improve your browsing experience.

Essential cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, ensure security, and save your preferences. Disabling these cookies will prevent the platform from working properly.

Functional cookies

These cookies are used to remember your language preference, display settings, and other personalised settings.

Analytical cookies

These cookies are used to understand how users interact with our site and to improve platform performance. The information collected is aggregated and anonymised.

You can control cookies by changing your browser settings. Keep in mind that disabling certain cookies may cause some parts of our service to not work properly.

bg343 applies technical and organisational security measures in line with the highest industry standards to protect your personal information.

Technical protection

• SSL Encryption: Our website uses 256-bit SSL encryption, which encrypts all data transmission between you and our servers.
• Data Encryption: Sensitive information stored in our systems is kept in an encrypted state.
• Firewall Protection: Advanced firewall systems protect our servers from unauthorised access.
• Two-Factor Authentication: Two-factor authentication is available as an additional layer of security for your account.
• Security Audits: Regular security testing and vulnerability assessments are conducted.

Organisational protection

• Only authorised staff have access to sensitive information
• Staff receive regular privacy and security training
• Data access logs are reviewed on a regular basis
• Strict data retention policies are followed

Although we apply the highest security measures, it is not possible to guarantee that data transmission over the internet is completely secure. It is therefore your responsibility to keep your account password confidential and to notify us immediately of any suspicious activity.

bg343 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to comply with legal obligations.

• Active accounts: All information is retained for as long as your account remains active.
• Closed accounts: Certain information is retained for a specified period after account closure due to legal obligations.
• Financial records: Transaction information is kept for the period required by law.
• Log data: Server logs are retained for a limited period.

Once the designated retention period has ended, we delete or anonymise the information using secure methods.

bg343 believes you should have full control over your own personal information. In this regard you have the following rights:

Right to access information

You have the right to know what information we hold about you. Contact our support team and we will provide you with an account data report.

Right to correct information

If any of your information is incorrect or incomplete, you can contact us to have it corrected. Some information can also be updated directly from account settings.

Right to delete information

In certain circumstances you may request that your personal information be deleted. Keep in mind, however, that we may be required to retain certain information for a specified period due to legal obligations.

Right to object to processing

You have the right to object to promotional communications or certain types of data processing.

Right to data portability

You have the right to receive your personal information in a structured, machine-readable format.

To exercise any of the above rights, contact our support team via live chat or by email.

bg343 services are for persons aged 21 and above only. We never knowingly collect personal information from anyone under the age of 21. Age verification is mandatory during the registration process.

If we become aware that a minor's information is in our system, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify our support team immediately.

bg343 reserves the right to update this privacy policy as needed. Before any changes take effect, we will notify you in the following ways:

• A notice will be displayed on the website
• A notice will be sent to your registered email
• The "Last Updated" date on this page will change

For significant changes, we may seek fresh consent from you before they take effect. Continuing to use the platform after changes have been made will be considered as your acceptance of the updated policy.

We recommend you review this policy regularly to stay informed about the latest changes.